Information We Collect

We may collect information (including name, address, telephone number, email address and, when necessary, credit card information and date of birth) when you:

• Place an order on our Web site

• Return an item or make an exchange

• Inquire about our services

• Receive a gift package

• Create an account at OurFamilyHeirlooms.com

• Subscribe to our Email Newsletter

• Are referred to us through a marketing promotion

• Participate in a marketing survey, promotion or event

We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet the Direct Marketing Association's privacy standards.

Using Information We Collect

At Our Family Heirlooms, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

• Process and track your order

• Provide the services you request

• Contact you about the status of an order

• Send you promotional offers we believe will be of interest to you

• Send you the Our Family Heirlooms Email Newsletter or other email

• Identify your product and service preferences

• Customize our communications to you

• Provide information concerning product recalls or products you have purchased

• Improve our merchandise selection and customer service

Information We Share with Others and Your Privacy Rights

We contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Our Family Heirlooms.