Shipping Timeframes:

Our Family Heirlooms will ship in stock orders (they leave the warehouse) within 1 to 5 business days after order completion. The Our Family Heirlooms Team will send an e-mail at time of shipping.

Delivery Information:

You can expect most packages to be delivered to their destination within 2 - 5 business days from the ship date. All shippments are insured and sent by a traceable carrier.

Damage in shipping:

Please e-mail, or call The Our Family Heirlooms Team within 48 hours of delivery. No returns for damaged items after 5 business days after delivery.

Returns:

You can return most items sold by Our Family Heirlooms within 15 days from the ship date.

To qualify, simply e-mail for call The Our Family Heirlooms Team about the return within 15 days from the ship date. Please ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, etc.). We must receive your item back within 30 days of when we originally shipped it to you. Please allow us 3 - 5 business days from the time we receive the return to process your refund.

For your protection, we suggest all returns be sent back by a traceable carrier, and insured for full retail value. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise (no credit for missing items or if damaged in return shipping), we will reimburse you for the purchase price of the item, less the original shipping fee and less a restocking fee of 15%.

For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase. If you paid using Check or Money Order, the refund will be applied to your Our Family Heirlooms account as an in-store credit.

Sorry, no refunds on Gift Certificates.